Shipping & Return

We ship all orders from Adelaide, Australia. Once your order is placed, you’ll receive a confirmation email with your order details.

To ensure prompt delivery, please allow 1–3 business days for us to handle and prepare your order for shipment.

Australia

• Free standard shipping (3–6 business days) on all orders over $100 AUD

• Free express shipping (1–4 business days) on all orders over $200 AUD

• For orders under $100 AUD, a $9.95 AUD standard shipping fee applies

Please note: the shipping timeframe refers to transit time only and does not include processing time.

• Free standard shipping (5–10 business days) on all orders over $150 AUD

• For orders under $150 AUD, a $10 AUD standard shipping fee applies

Please note: the shipping timeframe refers to transit time only and does not include processing time.

• Free standard shipping (8–10 business days) to most countries worldwide on all orders over $180 AUD

• For orders under $180 AUD, a $20 AUD flat shipping fee applies.

• Due to these ongoing customs issues, we’ve temporarily paused shipping to the U.S. from 6th Nov 2025. 

Please note: the shipping timeframe refers to transit time only and does not include processing time.

Once your order is shipped, we will email you a shipping confirmation with tracking information.

If you wish to change any details of your order once it’s placed, please contact our Customer Service team within 24 hrs via email hello@lyang.co with your order number.

Important Notes

• Customs duties and taxes may apply to international orders upon arrival. LYANG & CO. is not responsible for these charges.

• If a parcel is returned to us due to an incorrect address or non-collection, a $20 AUD reshipping or deduction fee will apply.

• LYANG & CO. is not liable for any loss or damage that occurs during transit once the parcel has been shipped.

We accept returns for items in their original condition (unworn and undamaged) within 14 days of purchase.
Customers are responsible for return shipping costs.

If you’d like to initiate a return, please contact us at hello@lyang.co with your order number and reason for return. We’ll be happy to assist you through the process.

Please note: sale items and engraved jewellery cannot be returned or refunded.

Unfortunately, we’re unable to offer direct exchanges at this time.

We recommend placing a new order for the item you’d like and returning the original piece for a refund.