Shipping & Returns
Handling and Shipping
We ship all orders from our Adelaide warehouse. Once you place an order, you will receive an order confirmation email with details of your order.
To ensure prompt delivery, please allow us 1 to 2 business days to handle and prepare your order for shipment.
Australia
We offer free standard shipping (3-5 business days) in Australia on all orders over $70 AUD! Free express shipping (1-4 business days) on orders over $120 AUD.
For any orders under $70 AUD, we charge $9.95 AUD for standard shipping.
New Zealand
We offer free standard shipping (5-10 business days) to New Zealand on all orders over $100 AUD!
For any orders under $100 AUD, we charge $10 AUD for standard shipping.
Internationally
We offer free standard shipping (8-10 business days) shipping worldwide to most countries on all orders over $150 AUD!
For any orders under $150 AUD, we charge a $20 AUD flat fee.
Track Your Order
Once your order is shipped, we will email you a shipping confirmation with tracking information. You can also use this link to track your order.
If you wish to change any details of your order once it’s placed, please contact our Customer Service team within 24 hrs via email hello@lyang.co with your order number.
*Customs duties and taxes may be applied to all international orders upon arrival in your country. Lyang & Co. is not responsible for paying them.
*If the parcel is returned to us, $20 extra shipping cost will be deducted from the refund.
*Lyang&Co. is not responsible for any damages or loss that may occur during transit once the parcel has been shipped.
Return and Exchange
Return Policy
Returns are accepted in original condition (unworn, undamaged) within 14 days after receiving your purchase.
Due to health reasons, we DO NOT offer returns on earrings.
Customers will be responsible for the return shipping costs.
If you would like to return an item, please contact us at hello@lyang.co and let us know the issues, we will be happy to assist with your return process!
Please note that jewellery on sale or engraved can not be returned or refunded.
Exchange policy
Unfortunately, we are unable to provide exchanges right now; we suggest you place a new order for the item you want and return the original item to be refunded.