Jewellery Information
Our jewellery is made of high quality 925 Sterling Silver, or 18K gold plated on 925 Sterling Silver. They are all friendly to sensitive skins (nickel & lead free).
We care about ethical manufacturing. We thoughtfully source our materials and factories to make sure that every step that goes into making the jewellery meets certain standards (safe working environment, no child labour, fair wages etc.).
To prolong the life of your gorgeous piece, we recommend you following caring tips:
- Keep your jewellery away from perfume and lotions
- When not worn, keep it in a cool and dry place
- Take off your jewellery before exercising, bathing, or sleeping
- Use a soft microfibre cloth to clean the jewellery, preferably after each wear
We believe that with the right care, your pieces should last for years. We offer a 6-month quality warranty to our customers, if our products don't meet your expectations, contact us at hello@lyang.co with a photo and description of the issue, and we will make things right for you.
Please note that any tarnishing caused due to failure to adhere to the care instructions, are not included in this warranty.
Shipping
We are based in Adelaide, Australia!
Once your order is shipped, we will email you a shipping confirmation with tracking information.
- Australia: Orders usually arrive 3–5 business days after dispatch.
- International: Standard delivery takes 5–14 business days. Delivery times may vary depending on your location.
Please note: We require 1–3 business days to process your order before dispatch. If you need your order urgently, keep this processing time in mind when placing your purchase.
For any questions about your order, feel free to contact our team at hello@lyang.co
Yes we do! We offer free standard shipping worldwide on all orders over $150 AUD! Please see the Shipping Page for more information.
We are proud to offer eco-friendly packaging on all our shipping items, ensuring that it is as effective as it is environmentally conscious.
Return
Returns are accepted on original condition (unworn, undamaged) within 14 days of the purchase date.
Customers will be responsible for the return shipping costs. If you would like to return an item, please contact us at hello@lyang.co and let us know the issues, we will be happy to assist your return process!
Please note that jewellery on final sale or engraved can not be returned or refunded.
Unfortunately, we are unable to provide exchanges right now; we suggest you place a new order for the item you want and return the original item to be refunded.
We offer a 6-month quality warranty to our customers, to find out whether or not your purchase is covered by our warranty, please read ourfull warranty policy.
Yes, you can certainly send the item as a gift. We would be happy to include a gift note with your purchase - just let us know what you would like the note to say in the "notes" section at checkout. If you would like the gift to be shipped to a different address than your own, please enter the shipping address in the "Shipping Address" section at checkout.
Still have questions? We're happy to help! Please email us at hello@lyang.co.