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Warranty Policy


At LYANG & CO., we take pride in crafting high-quality jewellery and providing top-notch customer service. To ensure your peace of mind, we offer a6-month warrantyon all our pieces. Please review the details below to understand what is covered and what is not.

What’s Covered:

  1. Manufacturing Defects: If your jewellery has a flaw resulting from the production process, we will repair or replace it at no cost.
  2. Change of Colour: For gold-plated items, if the gold begins to fade, revealing the sterling silver beneath, we will address the issue under warranty.

What’s Not Covered:

  • Damage caused by careless handling, accidents, or improper storage.
  • Scratches, dents, or other signs of wear and tear from everyday use.
  • Tarnishing or discoloration due to contact with chemicals, perfumes, lotions, or polishes.
  • Loss of stones or components not caused by manufacturing defects.

How to Make a Warranty Claim:

  1. Contact our customer service team at hello@lyang.co within 6 months of purchase.
  2. Provide your order number, a description of the issue, and clear photos of the item.
  3. If your claim is approved, we will guide you through the repair or replacement process.

Important Notes:

  • This warranty is non-transferable and applies only to the original purchaser.
  • Proof of purchase is required for all claims.
  • The warranty does not extend the lifespan of plated finishes, which may naturally wear over time with use.

For any questions or concerns, please reach out to us at hello@lyang.co.

Thank you for choosing LYANG & CO.! – We’re grateful to be part of your sparkly journey! 

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